Handmade Gifts values your privacy and wants to ensure that you understand our privacy policy. This Privacy Policy page outlines how, when, and why we collect information about our customers and how we handle it.

Please note that Handmade Gifts reserves the right to modify this Privacy Policy at any time. By accessing https://handmadegifts.us/ (the “Website”), you acknowledge that you have read and understood this policy, including the reasons for collecting and using your information. If you do not wish for us to collect or use your personal information, please refrain from using the Website or purchasing goods from Handmade Gifts.

Once you navigate away from our Website or are redirected to a third-party website or application, this Privacy Policy and our Website’s Terms and Conditions will no longer apply. We are not responsible for the content or privacy policies of third parties.

Our Website is not intended for individuals under the age of 16. No one under the age of 16 should provide any personal information on the Website. We do not knowingly collect personal information from individuals under the age of 16. If you are under 16, please do not use or provide any information on this Website. If we become aware that we have collected or received personal information from a child under 16 without parental consent verification, we will delete that information.

Website Security

We have implemented several measures to ensure the protection of confidential information when you shop on the Handmade Gifts Website. To secure credit card transactions, we utilize the industry-standard SSL protocol (Secure Sockets Layer). This SSL system encrypts the information you provide us with when placing an order on our website, thereby safeguarding it against interception by third parties.

Gathering and Use of Your Personally Identifiable Information

We gather information from you when you register online or update your account, log in, make a purchase, engage in online communication with our customer service team, subscribe to email newsletters, browse or shop on our website, request a catalog, or participate in a sweepstakes, contest, promotion, or survey. We will only keep your information for as long as it is necessary to fulfill the purposes outlined in this policy, which includes providing, advertising, or marketing our services to you. We may also retain it for legal obligations such as tax and accounting requirements or as otherwise communicated to you.

Collection for a Business Purpose

During the preceding twelve months, we have collected various types of information, including:

Identifiers: This includes real names, aliases, postal addresses, unique personal identifiers, online identifiers, Internet Protocol (IP) addresses, email addresses, or similar identifiers.
- Business use: We collect this information to enable the use of our website, fulfill your orders, market our products, communicate directly with you, and understand how customers interact with our website and offerings.
- Categories of sources: We collect this information directly from consumers, web service providers, marketing service providers, and email service providers.
Personal information categories (as defined in Section 1798.80(e) of the California Civil Code): This includes telephone numbers, credit card numbers, debit card numbers, and other financial information.
- Business use: We collect this information to fulfill your orders, communicate directly with you, and prevent fraud.
- Categories of sources: We collect this information directly from consumers.
Internet or electronic network activity information: This includes browsing history, search history, and information about a consumer’s interaction with our website, applications, or advertisements.
- Business use: We collect this information to enable the use of our website, monitor and troubleshoot website performance, provide relevant information and content, market our products, inform you of special offers and promotions, improve our offerings, detect fraud, and assist with your requests.
- Categories of sources: We collect this information from web service providers and marketing service providers.
Commercial information: This includes records of personal property, products or services purchased, obtained, or considered, as well as other purchasing or consuming histories or tendencies.
- Business use: We collect this information to enable the use of our website, fulfill your orders, market our products, communicate directly with you, and understand how customers interact with our website and offerings.
- Categories of sources: We collect this information directly from consumers and web service providers.
Geolocation data:
- Business use: We collect this information to enable the use of our website, personalize your experience, and detect fraud.
- Categories of sources: We collect this information directly from consumers and web service providers.
Inferences: These are system-generated predictions about your interests and preferences.
- Business use: We collect this information to personalize your experience and improve our offerings.
- Categories of sources: We collect this information from web service providers and marketing service providers.

Sale for a Business Purpose

We do not engage in the sale of your personal information for any monetary gain. However, we may share your personal information with trusted third parties for specific purposes, which are further explained below.

Disclosure for a Business Purpose

The information that we collect, have collected within the past twelve months, and may disclose or have disclosed in the past twelve months includes:

Third Party	Purpose	Type of Personal Information
Marketing Service Providers, Drop Ship Vendors, Email Service Providers, Payment Processors, Internet Service Providers	To identify you and provide benefits under our PERKS program	Name
Marketing Service Providers, Drop Ship Vendors, Email Service Providers, Payment Processors, Internet Service Providers	To send order confirmations, delivery notices, offers, and PERKS program communications. Email newsletter updates can be requested.	Email address
Marketing Service Providers, Drop Ship Vendors, Internet Service Providers, Payment Processors	To deliver ordered goods and provide benefits under our PERKS program	Shipping address
Internet Service Providers	To contact you regarding delivery issues	Telephone number
Internet Service Providers, Payment Processors	Collected when placing an order or joining the PERKS program	Credit card details (including billing information)
Drop Ship Vendors	Collected for custom artwork products	Family name, family members, and similar personal information
Marketing Service Providers, Drop Ship Vendors, Email Service Providers, Payment Processors, Internet Service Providers, Data Analytics Providers, Web Activity Tracker	To facilitate refunds, exchanges, gift certificates, and market other products/services	Purchase data, including order history and shopping cart contents
Marketing Service Providers, Data Analytics Providers, Web Activity Tracker	To enhance the shopping experience, including localized features and traffic analysis	Internet Protocol (IP) address

Please note that this table provides a summary of the third parties, purposes, and types of personal information involved in our data practices. For more detailed information, please refer to the previous sections of our Privacy Policy.

Chat Technology: Our website utilizes both an automated customer service provided by Forethought and a live customer service chat feature to address customer inquiries. These chat features collect personal information, including email addresses and the content of chat communications. Conversations with both our automated and live chat features are recorded.

Session Replay Tool: Additionally, our website employs session replay analytics tools provided by Fullstory. These tools help us reconstruct the user experience on the site, troubleshoot issues, and enhance user experience. They collect data on our behalf, including information about user behavior such as mouse movements, clicks, user inputs, scrolling, access times, visit duration, pages viewed, IP address (including location), operating system, page reloading, crash data, performance data, and other diagnostic data. The tools also collect personal information such as name, email address, phone number, and physical address. We utilize these tools to authenticate users, enable site features, prevent fraud, and implement security measures. They utilize cookies and similar technologies for data collection and analysis.

Compliance and Disclosure: We may use personal information to fulfill legal obligations as mandated by the laws of your country. If required by law, such as in response to a subpoena or legal process, we will disclose your personal information. Additionally, in the event of a sale or purchase of our business assets by another company, Uncommon Goods may disclose your personal information to the acquiring entity, provided they agree to adhere to the terms and conditions of this Privacy Policy. This is done to safeguard your personal information and ensure its continued protection.

We value your privacy and are committed to maintaining the security and confidentiality of your personal information.

Your Privacy Rights

Request to Opt-out: Handmade Gifts does not sell your Personal Information to third parties. However, we may share it for the marketing purposes mentioned earlier. You have the right to instruct us not to share your information for cross-context behavioral marketing and to opt out of the processing of personal data for targeted advertising. If you exercise this right, your opt-out decision will be valid for 12 months. After that period, we may request your authorization to sell personal information again.

Statement on the Use or Disclosure of Sensitive Personal Information: While you may purchase certain products on our website that could suggest your religious beliefs or sexual orientation, such as those related to religious holidays or LGBTQ themes, please be assured that we do not use this order or browsing information to make inferences about sensitive personal information. Handmade Gifts does not use or disclose sensitive personal information or sensitive data as defined in various privacy acts, including The Connecticut Act Concerning Personal Data Privacy and Online Monitoring, The Utah Consumer Privacy Act, Colorado Privacy Act, Virginia Consumer Data Protection Act, and the California Privacy Rights Act.

Request to Know: You have the right to know whether we are processing your Personal Information and to request a report on your Personal Information. This report includes the categories and specific pieces of personal information we have about you, the categories of sources from which the personal information was obtained, the business or commercial purpose for collecting, selling, or sharing personal information, and the categories of third parties to whom we disclose personal information, including the categories of information disclosed. We will provide this information in a format that is easily understandable to the average consumer and, to the extent technically feasible, in a structured, commonly used, machine-readable format.

Request to Delete: You have the right to request the deletion of your Personal Information. Once we receive and verify your request, we will delete your Personal Information from our records, as well as instruct our service providers to do the same, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a requested good or service, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our agreement with you. For example, we may not delete your personal information if it is needed to honor our returns policy or the terms of your membership.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided by law.
Enable internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of the information that are compatible with the context in which you provided it.

Request to Correct: You have the right to request the correction, rectification, and/or updating of any incorrect, incomplete, or outdated Personal Information. If you have created an online account, you can log in and edit your Personal Information at any time. If you are unable to edit your Personal Information through your online account, please contact us at [email protected] for further assistance.

Exercising Your Rights

To exercise the rights described above, please submit a verifiable request to us by clicking on the following link: Your Privacy Choices or emailing us at [email protected].

Only you or a person whom you authorize to act on your behalf may make a verifiable consumer request related to your personal information. To ensure your privacy, we reserve the right to deny a request from an authorized agent who does not provide proof of authorization to act on your behalf. If you wish to authorize someone else to act on your behalf, please note that Handmade Gifts may require a signed written permission from you, unless the authorized agent has a power of attorney. However, if you are making a verifiable consumer request on behalf of your minor child, you may proceed.

Our verification process works as follows:

Password-protected accounts: If you have a password-protected account with us, we will use password authentication to verify your identity.
Non-password-protected accounts: If you don’t have a password-protected account, we will ask you to confirm certain information we have on record about you, such as your email address and billing zip code, in order to protect your privacy.

If you are making a request to correct your personal information, we will work with you to find an alternative means of verifying your identity that does not involve the subject matter of the correction request. We may also require additional information from you to demonstrate that our data is incorrect. This information will only be used and maintained by the business for the purpose of correcting your personal information and complying with any record-keeping obligations under the law. If you request to delete your personal information online, we may need to confirm your request before deleting your information.

You can make a verifiable consumer request up to two times within a 12-month period free of charge. Please note that we cannot respond to your request to delete, correct, or provide personal information if we are unable to verify your identity or authority to make the request and confirm that the personal information relates to you. Creating an account is not required to make a verifiable consumer request. The personal information provided in a verifiable consumer request will only be used to verify the requestor’s identity or authority.

We aim to respond to a verifiable consumer request within 45 days of receiving it, and opt-out requests will be processed within 15 days. If we need more time to respond, we will inform you of the reason and the extended time period, which can be up to 90 days. If you have an account with us, we will deliver our response to the email associated with that account. If you don’t have an account, you can choose to receive our response by mail or electronically. Any disclosures we provide will cover only the 12-month period prior to the request, unless you specifically request information collected after January 1, 2022. Our response will also explain any reasons for non-compliance with a request, if applicable.

You have the right to appeal any denial of a consumer right. If your request is denied in whole or in part, you can appeal the decision within 30 days. We will review and respond to your appeal within 45 days. If your appeal is denied, we will provide an explanation of our reasons and describe any further rights you may have at that time.

Right to Equal Service: We will not discriminate against you for exercising your consumer rights under applicable laws. This means we will not deny you goods or services, charge you different prices or rates, provide a different level or quality of goods or services, or suggest that you may receive different prices, rates, or quality.

GDPR Compliance

Handmade Gifts ensures compliance with the General Data Protection Regulation (GDPR) when handling data related to citizens or residents of European Union countries and Switzerland. In the case of any contradiction between the terms of this Privacy Policy or the Handmade Gifts Terms and Conditions and the terms specified in this “GDPR Compliance” section for EU residents and citizens, the terms of this section will take precedence.

EU residents and citizens are entitled to the following eight rights under the GDPR, and Handmade Gifts is committed to facilitating these rights as outlined below:

Right to be Informed

When a sale is completed, Handmade Gifts collects personal information as defined by the GDPR, including name, email address, shipping address, telephone number, and credit card information. If you place custom orders, you may also provide additional information such as family names, the year the family was established, and their locations. We use this information to process and fulfill your order, as well as to keep you informed about the status of your order. If you contact us regarding customer service concerns, you may choose to provide us with personal information of a varied nature. For further details on the collection and use of your personally identifiable information, please refer to the “Gathering and Use of Your Personally Identifiable Information” section of this policy.

Right of Access

EU residents and citizens have the right to be informed about the data that is stored, processed, or analyzed by Handmade Gifts. They also have the right to obtain a copy of this information in plain English. To request such information, please email us at [email protected] using the same email address you used to complete your transaction. In order to provide account security, please provide us with your payment information along with your request.

Right to Rectification

EU residents and citizens have the right to correct any inaccurate or incomplete information we have about them. If any information we have disclosed to third parties is incorrect, individuals have the right to have that information rectified by the respective third parties. If, after accessing your information, you believe that our records regarding you are inaccurate, you can respond to the email provided during the right of access process and provide the necessary rectifying information.

Right of Erasure

EU residents and citizens have a non-absolute “right to be forgotten.” If you are an EU resident or citizen and, after accessing your information, you would like to have it erased, please send an email explaining the circumstances that warrant erasure to the email address provided during the right of access process. While we may comply with the request, please note that we may have a legal obligation to retain some or all of the data under relevant laws, or we may have a legal right to retain information that you have requested to be deleted. We will inform you of our decision regarding your data erasure request.

Right to Restrict Processing

EU residents and citizens have the right to request the suspension of the processing of their personal information by Handmade Gifts in certain scenarios. For example, you can request a suspension if you want us to verify the accuracy of your data or if you have objected to our use of your data and we need to determine whether we have overriding legitimate grounds to continue using it. When processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in the future.

Right to Data Portability:

EU residents and citizens have the right to have their data stored with us transferred, copied, or transported in a secure manner without affecting its usability. If you would like to receive your personal data in a portable format, please email a request to [email protected] with the subject line “REQUEST FOR PORTABLE DATA.”

Right to Object to Processing:

EU individuals have the right to object to direct marketing, including personalized website content and emails, as well as to the processing of their personal information in general. EU citizens and residents have an absolute right to object to the use of their personal data for direct marketing purposes. However, there may be exceptions if the processing is carried out in the public interest or based on legitimate interests, such as scientific research or statistical purposes. If you are an EU citizen or resident who wishes to object to the processing of your personal information, please send an email request to [email protected] with the subject line “OBJECTION TO PROCESSING” and specify whether you object to direct marketing or all processing.

Rights in Relation to Automated Decision-making:

Handmade Gifts utilizes personal information to create customer profiles for the purpose of direct marketing. Automated means, including non-human responses, may be used to send emails, marketing materials, or advertisements to EU citizens or individuals. If you would like more information about Handmade Gifts automated decision-making processes or if you would like a human follow-up to an automated promotion or communication, or a response to an action or request as an EU citizen or resident, please send an email request to [email protected] with the subject line “AUTOMATED DECISION-MAKING” and provide details of the relevant transaction.

Privacy Policy Changes

We reserve the right, in our sole discretion, to modify and amend this Privacy Policy in any manner at any time by posting a change notice on our Website.

Contact Us

If you have questions about our privacy policies or procedures, or if you would like to make changes to the way your data is being used, please email [email protected]

This privacy policy was last updated Sep 3rd, 2024