Delivery Options Overview
Most orders leave our warehouse within 2 – 5 business days. Orders placed with Expedited or Express shipping will leave our warehouse even faster. We will send you an email with the tracking information as soon as it becomes available. Please note that orders placed on weekends will not be shipped until at least the next business day.
For items that are shipped directly from the artist, custom-made, or on backorder, the shipping will occur according to the date specified on the item page. During the checkout process and in your order confirmation email, we will remind you about these items and their expected ship date.
Please be aware that we are currently experiencing more carrier delays than usual. Therefore, we recommend allowing for extra time if you need an item or a gift to arrive by a specific date.
If you have already placed your order, you can use our Order Lookup page. Simply enter your order number (without the dash: 12345678, not 12345678-1) and the zip code of your billing address. This will provide you with the expected delivery date. Your order will be shipped at least 1 business day before your expected delivery date.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
At Handmade Gifts, we appreciate your trust in our handcrafted products. Our primary focus is on delivering quality items to our customers. However, we understand that situations may arise where you need to return a product. Please read our return and refund policy carefully to ensure a smooth process.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
Damaged Products During Shipping: Due to the delicate nature of our handmade products, the shipping process can sometimes result in damages. We do not accept returns unless the product is damaged in transit before reaching the customer. In such cases, we require immediate notification.
How to Request a Return: If you need to return a damaged product, please contact us at [email protected] . Kindly provide the reason for the return along with clear images of the current state of the product. We will review your request promptly.
Return Acceptance Process: Upon approval of your return request, we will provide you with a shipping label. Please use this label to send the product back to us.
Refund Processing: Once we receive the returned item, we will initiate the refund process. Please allow 15-30 days for us to complete the refund transaction.
Important Note: Any return requests made more than 15 days after receiving the product will be automatically declined. We urge you to inspect your purchased items upon receipt and notify us of any issues promptly.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
Typically, if the merchandise is available in stock, it will be shipped within 24 hours. You can expect to receive it within 2 to 15 days.
If your order hasn't arrived within the expected time frame, please reach out to us at [email protected]. We will gladly check the status of your shipment and provide updates as soon as possible.
Please note that our shipping prices depend on the value of the items in your order and the service level you select. When calculating the total shipping time, please remember that the day the package is shipped or picked up from our warehouse does not count as the first business day. Start counting business days from the first full day when the package is “in transit” to you.
Please note that business days are Monday through Friday, excluding weekends and Federal holidays.
If you have items shipping directly from the vendor/artist or items on backorder, they will take longer to arrive, and this information will be indicated on the item page. Throughout the checkout process, we will notify you if you have selected any of these items before you proceed with payment.
We deliver free shipping to all states.
If you’re unsure about which shipping option to choose, don’t worry. We understand it can be confusing, so we provide all the necessary information during checkout, including shipping costs and estimated delivery dates.
PO Box addresses:
We are delighted to offer shipping to PO Boxes! However, please note that orders shipping to PO Boxes may initially be sent via FedEx, but the final delivery will be made by USPS. When shipping to a PO Box, please select Economy, Standard, or Preferred shipping options as faster shipping alternatives are not available.
Please be aware that certain customized items are not eligible for shipping to PO Boxes and must be shipped to a physical address. If you have ordered a customized item that cannot be shipped to a PO Box, our Custom Orders Team will notify you via email.
APO / FPO and US Territory addresses:
Unfortunately, we are currently unable to ship to APO, FPO, or DPO addresses. However, we are actively working on finding a solution that will allow us to resume shipping to these locations.
We understand that this is particularly disappointing as we have many employees who have served our country, and we deeply appreciate the sacrifices made by the men and women currently serving.
If we are able to ship to APO, FPO, or DPO addresses in the future, we will promptly update our information to reflect this change.
We operate from two primary shipping locations: Brooklyn, NY and Reno, NV. A small portion of our orders, usually consisting of customized items, are shipped directly from the artist to the customer.
If you require assistance in selecting your preferred shipping method, please refer to our Shipping Options FAQ here or our International Shipping Options FAQ here.
We regret to inform you that we are unable to delay the shipping of our orders. If it is absolutely necessary for your package to arrive at a later date, please contact us, and we will assist you in determining the best possible date to place your order so that it arrives on or close to your desired date.
Please note that items shipped directly from the vendor/artist or items on backorder will require additional time for delivery. The estimated delivery time for such items is indicated on the item page and throughout the checkout process. We will notify you if any of the items you have chosen fall into these categories before you proceed with payment.
When calculating your shipping time, please consider that the day the package is shipped from our warehouse is not counted as the first business day. Instead, the first full day during which the package is “in transit” should be considered as the starting point for calculating the business days.
We primarily rely on USPS , UPS and FedEx as our shipping carriers. Orders shipped using the Economy service are usually delivered by USPS. For certain orders going to the western part of the United States, we utilize a regional carrier called OnTrac, while for orders heading to the eastern portion, we use a carrier called CDL.
If your order is being shipped to a PO box address, it will always be delivered by USPS, regardless of the chosen shipping method.
For orders being shipped outside of the United States, Express orders typically utilize DHL, while Standard orders are handled by local carriers such as Canada Post.
Here are a few important notes:
- Unfortunately, we are unable to provide specific delivery instructions, such as requesting the package to be left on the back porch or specifying a delivery time after 4 pm, to the carriers.
- Deliveries are generally made between 8 am and 8 pm, but we cannot guarantee or request a specific delivery time or window.
- Within the United States, packages usually do not require a signature upon delivery unless they exceed $500 in value or are custom-made and of high value.